FAQ
Frequently Asked Questions
About Our Products
1. What does Vanaarti sell?
Vanaarti specializes in blankets and throws for everyday home comfort, bedroom styling, relaxing on the sofa, and other ordinary household uses.
2. How do I choose the right blanket?
Review the product page for the listed dimensions, materials, color options, and care instructions. Consider where you plan to use the blanket and the size that best suits your needs.
3. Will the product look exactly like the pictures?
We make reasonable efforts to present our products accurately. Actual colors may vary slightly because of screen settings, lighting conditions, and differences between display devices. Product-specific details are provided on the relevant listing.
4. How should I care for my blanket?
Please follow the care instructions provided on the product label or listing. Washing methods and drying requirements can differ by fabric and construction. Do not assume that every blanket is machine washable.
Orders and Payments
5. When will my order be processed?
Orders are typically processed within 1–3 business days after payment confirmation. Processing may take longer during holidays, promotional periods, or when an order requires additional verification.
6. Can I change or cancel my order?
Contact service@vanaarti.com as soon as possible. We can review your request if the order has not yet entered fulfillment or shipping. Cancellation cannot be guaranteed once processing has progressed.
7. Which payment methods do you accept?
Available payment methods are displayed at checkout. Your payment must be authorized before an order can be processed.
Shipping and Delivery
8. How long does delivery take?
Estimated delivery is 10–20 business days after shipment. Order processing takes an additional 1–3 business days in typical circumstances.
These are estimates rather than guaranteed delivery dates. Carrier conditions, customs procedures, severe weather, and other events may cause delays.
9. Do you offer free shipping?
Yes. Standard shipping is free on orders over $35 USD. For orders below the free-shipping threshold, applicable shipping charges are displayed at checkout.
10. How can I track my order?
After your order ships, we will send a shipping confirmation email with tracking information when available. Tracking updates may take time to appear after the carrier receives the package.
11. What should I do if my order is late or missing?
Email service@vanaarti.com with your order number and tracking information. We will review the available shipment details and help determine the appropriate next steps.
Returns and Refunds
12. Can I return a blanket?
Eligible items may be submitted for return within 30 calendar days after delivery. Items should be unused, unwashed, undamaged, and in their original condition with the original packaging, where reasonably available.
This condition does not remove your rights concerning products that arrive damaged, defective, incorrect, or materially different from their description.
13. How do I request a return?
Email service@vanaarti.com with your order number, the item you want to return, and the reason for the request. Include photographs if the item is damaged or incorrect.
Please wait for return authorization and instructions before shipping anything back.
14. Who pays for return shipping?
For preference-based returns, such as a change of mind, the customer is responsible for return shipping costs unless otherwise required by applicable law or agreed by Vanaarti.
For an item that arrives damaged, defective, incorrect, or materially different from its description, Vanaarti will provide an appropriate resolution without charging the customer return costs for the verified issue.
15. When will I receive my refund?
After an authorized return is received and inspected, approved refunds are generally submitted to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the funds.
16. What if my blanket arrives damaged or incorrect?
Contact service@vanaarti.com and include your order number and clear photographs of the item and packaging. We will review the issue and offer an appropriate replacement, refund, or return solution.
Need More Help?
Email: service@vanaarti.com
Phone: +86 13270586277
Service Hours: 9 AM–6 PM