Return & Refund Policy
Vanaarti Return & Refund Policy
At Vanaarti, we want you to feel confident when purchasing blankets and throws for your home. If an item does not meet your expectations or arrives with a problem, please follow the process below.
This policy applies to purchases made through https://vanaarti.com, subject to any additional rights available under applicable law.
1. Return Window
You may request a return for an eligible item within 30 calendar days after delivery.
Please contact us within this period to explain the reason for the return and receive instructions.
The return period does not limit any rights you may have under mandatory consumer protection laws.
2. Return Eligibility
For preference-based returns, such as a change of mind, the item should meet the following conditions:
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The item is unused and unwashed.
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The item is in its original condition.
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The item has not been damaged through customer use.
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Original packaging is included where reasonably available.
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The return request is submitted within the applicable return window.
Because blankets and throws are household textiles, we ask that returned items remain clean and in a condition suitable for inspection.
These conditions do not prevent customers from reporting damaged, defective, incorrect, or materially misdescribed products. We will review those cases individually and provide an appropriate remedy as required.
3. How to Request a Return
To begin a return, email:
Please include:
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Your order number.
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The name or description of the item.
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The reason for the return.
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Clear photographs or video if the item is damaged, defective, or incorrect.
Our customer service team will review your request and provide instructions if the return is approved.
Please do not send an item back before receiving return authorization and the appropriate return address.
4. Return Address
The return destination may differ from our business registration address.
Once a return is approved, we will provide the appropriate return address and instructions.
Please do not automatically send returned merchandise to our business registration address in Shanghai, China. Sending an item to an unapproved address may delay the return process.
5. Return Shipping Costs
Preference-based returns
For returns due to a change of mind, personal preference, or selection of the wrong size or style, the customer is responsible for return shipping costs unless otherwise required by applicable law or agreed by Vanaarti.
We recommend using a shipping method that provides tracking and retaining proof of shipment.
Damaged, defective, incorrect, or materially misdescribed items
If an item arrives damaged, defective, incorrect, or materially different from the product description, contact us with supporting information.
After reviewing the issue, Vanaarti will provide an appropriate solution, which may include a replacement, refund, or authorized return. We will not charge the customer return shipping costs for a verified issue attributable to the product or fulfillment.
6. Inspection and Return Approval
After an authorized return is received, we may inspect the item to verify its condition and the reason for return.
We will notify you if additional information is reasonably needed.
A return request will not be rejected solely to avoid obligations imposed by applicable consumer protection law.
7. Refund Processing Time
For an approved refund, we generally submit the refund to the original payment method within 5–10 business days after the returned item has been received and inspected.
The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
If you have not received the refund after the applicable processing period, first check your payment account and then contact us with your order number.
If a refund is issued without requiring a product return, we will explain the applicable process when resolving your request.
8. Original Shipping Charges
For a preference-based return, original shipping charges, if any, are not automatically refundable unless required by applicable law or agreed by Vanaarti.
Where an order qualified for free standard shipping, no standard shipping fee was charged for that order. Other charges, if applicable, will be reviewed according to the circumstances and applicable law.
If a product is confirmed to be damaged, defective, incorrect, or materially misdescribed, we will provide an appropriate resolution consistent with applicable law.
9. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, we will review whether a replacement, refund, or return is the most appropriate solution.
If you wish to exchange an item because of a preference change, contact us first. An exchange is subject to product availability and our approval.
Do not send a product back without receiving instructions.
10. Order Cancellations
If you need to cancel an order, contact service@vanaarti.com as soon as possible.
Cancellation may be possible before fulfillment begins. Once an order has entered fulfillment or shipping, cancellation may no longer be possible.
If an order is successfully canceled after payment, an appropriate refund will be arranged. Any mandatory cancellation rights under applicable law remain unaffected.
11. Missing, Lost, or Undelivered Orders
If your order has not arrived within the estimated delivery period or appears to be missing, contact us with your order number and tracking information.
We will review the available tracking details and, where appropriate, work with the carrier or fulfillment provider to investigate.
A tracking status marked “Delivered” does not automatically end the review. We may request additional information to help determine the appropriate next steps.
12. Contact Information
For returns, refunds, replacements, and cancellation requests:
Vanaarti
Operated by Shanghai Yinqin Network Technology Co., Ltd.
Email: service@vanaarti.com
Phone: +86 13270586277
Service Hours: 9 AM–6 PM
Business Address:
Building 2, No. 293 Weichang Road, Jinshan District, Shanghai, China (Jinshiwan Economic Zone)
Please include your order number in all order-related communications so that we can review your request efficiently.